Shipping
Shipping Policy
- Pandora's Pet Palace ships all orders UPS or USPS. Every product we ship is packed according to shipping standards and insured for the value of the product. Since we ship according to standards all shipping claims will be brought directly to UPS. Please contact us with any questions regarding this. See Shipping Damages for more information.
- All orders shipped within Illinois are subject to Illinois State Sales Tax which will be automatically calculated into your grand total.
- We also use USPS Priority Mail on lighter shipments. However there is no tracking number for these packages.
- We strive to ship our products within 1-2 business days. If an order is placed early in a business day it usually ships out same day. If a partial order is shipped separately or backordered you will be emailed with additional tracking numbers or notified of the backorder date and when the item is expected to ship.
- Orders will not be processed on weekends or holidays.
- As soon as your product has been shipped you will be sent an email containing the tracking number. You can also track your shipping in order tracking on our website. This will allow you to track your product quickly and easily over the internet or by phone.
Shipping Charges:
| Shipping Description |
Range
|
Charge
|
|
Under $25 total purchase
|
$0.00 - $24.99
|
6% (purchase) + $7.50
|
|
Under $75 total purchase
|
$25.00 - $74.99
|
5% (purchase) + $6.50
|
|
Over $75 total purchase
|
$75.00+
|
5% (purchase) + $5.50
|
Destination Shipping Charges:
Canada = +$10
Alaska = +$20
Hawaii = + 20
Puerto Rico = +$5
Sur-Shipping Charges:
Note: Some items that are considered Bulk or Fragile will require an additional shipping charge per item. Those items will show any extra fees at check out.
Return / Refund Policy:
- We accept all returns within 30 days of initial order placement.
- Full refund or replacement on any defective or damaged product.
- There is a $10.00 restocking fee on any returns for reasons other than defect or damage.
Shipping Damages:
- All products are inspected before being shipped, but damages may occur during shipping. If product is received damaged, it must be reported to the shipping company – usually UPS or USPS – within 24 hours. All boxes and packing material must be saved. It is possible that the shipping company may want to inspect these materials. Please notify us of the damage after you have reported the claim to the shipping company. Upon receiving credit from the carrier, the product will be re-shipped.
- Of course if the incorrect product is shipped, or the product is defective, we will correct it.
Sales Tax:
IL – 6.25 %
